Because mass catering needs differ from company to company, we prepare every quote with an on-site survey and menu tasting. The process has seven steps and is usually completed in 5–10 working days.
- First conversation: Fill in the form or call; headcount, shifts and expectations are discussed.
- Survey: If needed, a sales engineer sees the canteen or event space on site.
- Menu tasting: A sample menu is tasted in the Gebze kitchen.
- Quote: A written quote is presented with menu, staff, equipment, transport and management lines.
- Contract: The service level (SLA), penalty clauses, price update formula and audit plan are written.
- Go-live: Intensive audit and daily feedback for the first two weeks.
- Monitoring: A monthly satisfaction survey and a quarterly review meeting.
The price update formula includes the PPI food index, minimum wage increases and fuel prices with their weights, and is written clearly in the contract.
