Frequently Asked Questions

Find answers to your questions here

What is the minimum number of people you serve?
The minimum is 100 people for canteen operation, 40 for cocktails, 20 boxes for lunch box and 100 for an open buffet. For smaller groups please contact us.
How are prices updated?
By the formula written in the contract, quarterly: the weighted average of the PPI food, minimum wage and fuel indices is used. The formula is stated clearly in every quote.
Where is the food prepared?
In our 6,400 m² central kitchen in Gebze; carried to the customer's canteen by hot chain (≥ 65 °C). Where the customer has a kitchen, on-site cooking is also possible.
How do you manage allergy and diet requests?
Every menu card states the 14 allergen groups; employees who request it receive a personal card. A separate preparation line is used for cases such as coeliac disease, lactose intolerance and peanut allergy.
How far ahead should an event be booked?
We suggest contacting us 7 days ahead for cocktails and small receptions, and 3–4 weeks ahead for events above 500. In the year-end season (November–December) dates may fill 8 weeks ahead.
Is the menu tasting charged?
No. Tastings in the Gebze kitchen are free for up to 6 people. For event menus any tasting fee is credited against the quote if you contract with us.
How are hygiene audits carried out?
Monthly internal audits, independent audits twice a year and quarterly water and surface microbiological analyses are carried out. Customers can request the reports.
What are the payment and credit terms?
For canteen contracts a monthly invoice with 30-day terms; for events a 50% advance, with the rest on the day or 15-day terms. Payment can be by transfer, cheque or corporate card.

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WhatsApp +90 262 555 84 00 teklif@ocakyol.com.tr